Manged Services
Oracle E-Business Suite
Digital Transformation
Manged Services
Oracle E-Business Suite
Digital Transformation
BI Managed Services
Get maximum value from your BI and analytics investments with 24×7 support and efficient resource optimization
Our Services
Advisory
Advisory
Strategic, laser focus on your business, aligning your needs with our expertise to drive scalability, performance, reliability, maintainability, and security.
Security
Security
Run security checks periodically and provide detailed reports to identify, manage and mitigate information security risks.
Speed and Flexibility
Speed and Flexibility
Services and support can quickly be scaled up or down to reflect your evolving and changing needs.
24x7 Monitoring
24x7 Monitoring
Proactively monitor, manage, and optimize your BI and Analytics portfolio for better performance.
Service Delivery Manager
Service Delivery Manager
Best-in-class SLAs ensure better system availability, faster response times, predictable results, and higher customer satisfaction.
Compliance
Compliance
Provisioning of VMs, installation and setup of standard operation system images, and resource allocation.
BI Infrastructure
BI Infrastructure
End-to-end management of infrastructure either on-premises, within a private cloud, within a public cloud or a combination thereof utilizing ITC’s expert personnel.
Integration
Integration
Maximize your existing analytics investments by integrating and managing diverse platforms to generate actionable insights.
Exgen Systems Approach
ITC’s consultants bring industry insights and best practices to help you reduce your BI management costs by up to 30%. The resulting cost savings can transform your BI landscape even further with best-practice architectures, processes, modern data governance, and next-generation analytics.
We help you identify and fill critical quality, performance and sustainability gaps by increasing efficiencies via automation, ensuring that your analytics environment remains ready for the future. We don’t force you into pre-packaged contracts. Instead, we work with you to build a solution for today and a roadmap for tomorrow, while understanding your pain points and recommend the best path forward.
We have experience in helping customers run their analytics environment and addressing their ongoing support needs 24×7. We can successfully manage diverse BI environments such as Power BI, Splash BI, OAC, BI Apps, QlikSense, Microstrategy, Azure Synapse Analytics, etc..
Right-Shore
Optimize costs with support tailored to your specific needs with the perfect blend of onshore, onsite, offshore and nearshore personnel. Our support models (subscription support, staff leasing, fixed fee, on-demand and hybrid) deliver the best ROI.
Efficiency-Gains
Get the most from your managed services. We rollover unused subscription support hours to the next month.
Service Desk Management
Our 24×7 Service Desk, assigned staffing model & dedicated service delivery manager maintain open lines of customer communication.
Infrastructure Management & Analytics
Ensure faster resolution through the use of real-time dashboards for availability, performance, capacity, and incidents within the BI platform.
Automation & AI Ops
AI Ops uses artificial intelligence to simplify IT operations management, and accelerate and automate problem resolution.
End to End Managed Services
Our expertise goes beyond managing your EBS and we can help you deliver successful business outcomes.
Business Continuity
IT Convergence retains a highly-skilled consultant staff with low attrition rates, providing you best experience.
Center of Excellence
Help ensure compliance and process adherence through rigorous documentation.